- Under the sale of Goods Act goods must be AS DESCRIBED, SATISFACTORY QUALITY and FIT FOR THE PURPOSE THEY WERE DESIGNED FOR.
- If the good is faulty within the first 6 months, you are entitled to a refund as it is presumed that the fault was present at purchase. It is for the seller to show it was not.
- After 6 months and before 6 years, the seller MAY insist that the buyer proves that the good was faulty. (This may be done by an engineer’s report OR a letter by a repairer of that good… (EG. TV repairman)).
- If the good was purchased from a retailer in a sale / clearance / used the above rights still apply!
- If the good was purchased from a private person you are only entitled to a refund if the Good was not as described.
- A receipt is usually the best proof of purchase (although a bank statement – may be used if it shows the purchase); otherwise, consider a letter from any witness who was with you at the time.
- The Supply of Goods & Services Act 1982 covers any service or work done and any products supplied by ANY service provider (E.g. Gardener, Accountant also Lawyers (hard to believe)).
- Any service must be carried out with a REASONABLE DEGREE OF SKILL AND CARE; any product must conform to the agreement or should be repaired or replaced;
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, replaced the Distance Selling Regulations. NOW a private consumer can cancel any purchase within 14 days and receive a refund within 14 days of cancelling the service or returning the goods. IF purchase is at a distance or off premises key information must be given, if it is NOT right to cancel may be extended to 12 months.
If the price is not fixed or pre agreed- you only need pay what is REASONABLE in the circumstances- so it is wise to get other quotations